Dr. Michael Lagana, Director of BackSmart Wellness Center in New Jersey, has first-hand experience of no-show damage caused to a busy chiropractic office. "Missed appointments are the first signs of eroding patient loyalty and potential patient relationship management problems. Billing Precision's integrated automated solution protects billing revenue in a disciplined fashion and at significantly lower cost," says Dr. Lagana.
"When patients miss appointments, they interrupt the flow of care, impede clinic productivity, and reduce billing and revenue. Appointment reminders or confirmation calls for upcoming appointments and follow up calls (recalls) on recent no-shows reduce numbers of no-shows more effectively than any other strategy," says Dr. Lagana.
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